Support
Here when you need us.
Need a hand with your account or a ride? We’re here to help.
Need help with a video?
Email [email protected] with the ride title and a short description of what went wrong. Please avoid attaching the video to your message; we can review it through the studio when you ask us to.
What is included
Uploading and reviewing rides is free in this preview. After you confirm the rider and height, eligible rides are analysed in the background, usually within 5–10 minutes. Results are estimates from video.
If an analysis looks wrong
Tell us within 30 days of receiving the result and we’ll review it ourselves. If it’s wrong, we’ll put it right, including analysing the ride manually where needed, so you get the analysis you need. That doesn’t use another upload. If you’re still not satisfied, we refund that ride’s share of what you paid for the month: the monthly amount paid divided by the uploads in your plan (£2.40 on Starter, £1.45 on Pro at standard prices). Free or fully discounted rides have no payment to refund. This guarantee is in addition to your legal rights; see our terms.
Your footage
Your uploaded video is private to your account. You can delete a ride from your library. See our privacy information for more about how we handle data.